Data Controller

The company responsible for processing your data under this Privacy Policy is:

• MELHEM JULIA S.L.
• NIF: B55318075
• Address: Carretera de Palamós, 191, 17460, Celra, Girona, Spain
• Email address: web@juliacamper.com
• Web: www.juliacamper.com
• Phone: +34 972 49 49 08

At MELHEM JULIA S.L., we recognize the importance of protecting your personal information and are committed to handling it responsibly and in accordance with data protection laws.

The present privacy policy aims to regulate all aspects related to the processing of data of the different users who browse or provide their personal data through the various forms located on the website.

Personal Data

A personal data is the information that identifies you or makes you identifiable. Through the web, in the designated fields, we collect the personal data that the user communicates to us: Name, surname, email, phone number, postal address, city, etc., as well as any other data that the user voluntarily provides through any of the social networks they are registered with. In this case, privacy will depend on the user's own settings as well as the terms and conditions of the social network itself.

The user's visit to the website does not imply that they have to provide any information about their personal data. However, in the event that they do provide it, the data will be processed lawfully, always subject to the principles and rights set out in the GDPR 2016/679 of April 27, 2016, and the LOPDGDD 3/2018 of December 5.

Purpose, duration, and legitimacy of the processing:

• To address the request or petition made by the user through the contact form located on the website. We collect and process the personal data of the user in order to handle and manage their request, an inquiry, or any petition they make through that form. We will retain this data for the necessary time to fulfill their request and for the time established by law, with a minimum duration of 3 years.
  The legal basis for processing the data will be the consent granted by the user by selecting the acceptance box of our privacy policy before submitting the request. The user has the right to withdraw their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
• Improve your experience while browsing the web. We will retain this data as long as the user does not revoke their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years. The legal basis for improving your experience while browsing the web is the consent granted by the user by accepting the cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
• To address the request or petition made by the user through the SAT Technical Support Service form located on the website. We collect and process the personal data of users in order to process and manage their request, any technical inquiry they make through that form. We will retain this data for the time necessary to fulfill their request and for the period established by law, with a minimum duration of 3 years. The legal basis for the processing of the data will be the consent granted by the user by selecting the acceptance box of our privacy policy before submitting the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
• Send communications, newsletters, or newsletters about products from MELHEM JULIA S.L.. With the user's consent, we collect and process their personal data to send them information about our products and services. We will retain this data as long as the user does not revoke their consent to the processing of the same and for the time established by law, with a minimum duration of 3 years.
  The legal basis for the processing of the data will be the consent granted by the user by selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the website. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Transfer or communication of personal data and international transfers:

Your data will not be communicated or transferred to third parties, unless there is a legal obligation or those providers linked to the Responsible party who act as data processors.

Our servers are located in the European Union, and generally, we hire service providers located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use external service providers that require the transmission of personal data outside the European Union or in countries that have not been declared to have an adequate level of protection, we will ensure the security and legitimacy of the processing of your data through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that provides adequate guarantees for the international transfer of data.

Data Update

It is important that in order for us to keep personal data updated, the user informs us whenever there has been any modification to it; otherwise, we do not take responsibility for its accuracy.

The user guarantees that the personal data provided is true, ensuring that all the information provided corresponds to the real situation, is up to date, and is accurate, and is obliged to communicate any modifications.

Third Party Data

If the user provides third-party data to MELHEM JULIA S.L. for any purpose, they guarantee that they have obtained this data lawfully, that they have previously informed the affected parties, obtaining their consent to communicate it, and that the information provided is accurate and truthful.

Mandatory nature of the requested information

All our forms have an asterisk (*) next to the mandatory fields. If the user does not provide those fields, or does not check the box to accept the privacy policy, the submission of the information will not be allowed.

Rights of the interested parties:

You have the right to access your data and to obtain confirmation about its processing, as well as a copy of the personal data being processed. You have the right to update them and request the rectification of any inaccurate data or request deletion when the data is no longer necessary for the purposes for which it was collected. You can request the limitation of the processing of your data and object to the processing of the same by revoking your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You can exercise your rights by contacting us at web@juliacamper.com.

If you believe that your rights have not been properly addressed, you have the right to file a complaint with the supervisory authority at www.aepd.es.

Data Processing of Minors

Whoever provides data through the forms on this website and accepts its processing declares to be over 14 years old, and access and use of the portal is prohibited for minors of that age. If at any time the Responsible party detects that a minor under 14 years old has provided personal data, we will proceed to cancel it. Likewise, parents or guardians may in any case contact MELHEM JULIA S.L. to block the access account of the minors in their charge who have registered by falsifying their identity.

Social networks:

The purpose of tools like Facebook, Twitter, Instagram, etc. and other social networks is to provide visibility and dissemination of the activities carried out by our organization. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. It is recommended to review and read the terms of use and privacy policy of the social network at the time of registration, taking into account the different configuration options regarding the level of privacy of the user profile on the social network.

Likewise, the Responsible party reserves the right to remove from its social media any information published by third parties that violates the law, incites such actions, or contains messages that attack the dignity of individuals or institutions. It also reserves the right to block or report the profile of the author of these messages.

Cookie Policy:

A cookie is a small file that is downloaded and stored on the user's computer when they access a web page. Cookies allow the website, among other things, to store and retrieve information about the user's or their device's browsing habits and, depending on the information they contain and how the device is used, can be used to recognize the user.

The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser program. More information can be obtained by reading our Cookie Policy.