Cookie Policy

This cookie policy aims to inform clearly and precisely about the cookies used on our website.

We use our own and third-party cookies to improve our services, personalize our website, facilitate navigation for our users, provide a better experience when using the website, identify issues to improve it, make measurements and usage statistics, and show you advertising related to your preferences through the analysis of website usage.

We inform you that we may use cookies on your device provided that the user has given their consent, except in cases where cookies are necessary for browsing our website. If you give your consent, we will be able to use cookies that will allow us to learn more about your preferences and customize our website according to your individual interests.

WHAT ARE COOKIES?

Cookies and other similar technologies such as local shared objects, flash cookies, or pixels are tools used by web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the site.

COOKIE TYPES

Types of cookies based on the entity that manages them:

  • First-party cookies: are those that are sent to the user's terminal equipment from a machine or domain managed by the owner of the website and from which the requested service is provided to the user.
  • Third-party cookies: are those that are sent to the user's terminal equipment from a device or domain that is not managed by the owner of the website from which the service requested by the user is provided, but by another entity that processes the data obtained through the cookies. Likewise, in the case that the cookies are installed from a device or domain managed by the owner of the website but the information collected through them is managed by a third party, they will also be
    considered as third-party cookies.

Types of cookies according to purpose:

  • Technical cookies: are those that allow the user to navigate through a website, platform, or application and use the different options or services that exist within it, including those that the editor uses to enable the management and operation of the website and activate its functions and services, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access areas, remembering the items that make up an order, carrying out the purchase process of an order, managing payment, controlling fraud related to the security of the service, making a request for registration or participation in an event, counting visits for the purpose of billing software licenses with which the service (website, platform, or application) operates, using security elements during navigation, storing content for the dissemination of videos or sound, enabling dynamic content (for example, loading animation of a text or image) or
    sharing content through social networks.
    Also belonging to this category, due to their technical nature, are those cookies that allow the management, in the most efficient way possible, of the advertising spaces that, as an additional design or "layout" element of the service offered to the user, the editor has included in a website, application, or platform based on criteria such as the edited content, without collecting information from users for different purposes, such as personalizing that advertising content or other content.
  • Preference or personalization cookies: are those that allow remembering information so that the user can access the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to display when the user performs a search, the appearance or content of the service based on the type of browser through which the user accesses the service or the region from which they access the service, etc.
  • Analysis or measurement cookies: are those that allow the responsible party to track and analyze the behavior of users on the websites to which they are linked, including the quantification of the impacts of advertisements. The information collected through this type of cookies is used in measuring the activity of websites, applications, or platforms, in order to introduce improvements based on the analysis of the usage data provided by the service users.
  • Behavioral advertising cookies: are those that allow the management, in the most efficient way possible, of the advertising spaces on the website. These cookies store information about user behavior obtained through the continuous observation of their browsing habits, which allows for the development of a specific profile to display advertising based on it.
  • Geolocation cookies: are used to know where a user is located when requesting a service. This cookie is anonymous and is used, for example, to provide the appropriate information depending on the country in which the user is located.

Types of cookies based on the duration they remain active:

  • Session cookies: are those designed to collect and store data while the user accesses a web page. They are usually used to store information that is only relevant to retain for the provision of the service requested by the user on a single occasion (for example, a list of purchased products) and disappear at the end of the session.
  • Persistent cookies: are those in which the data remains stored on the device and can be accessed and processed for a defined period set by the cookie's owner, which can range from a few minutes to several years.

COOKIES USED ON OUR WEBSITE

DenominationTitleDurationPurpose
frontend_langTechnical Cookie1 yearStores the user's language preference to display the website in their selected language.

in_livechat_history

Technical Cookie

1 week

Keep a history of the live chat to be able to resume the conversation if the user returns to the page.

session_id

Technical Cookie

1 week

Identify the user's session on the server, necessary for functions such as login or the client portal.

That's all

Technical Cookie

Session

Stores the user's time zone (e.g. Europe/Madrid) to display dates and times correctly. It is removed when the browser is closed.

HOW TO DISABLE COOKIES IN BROWSERS?

The user can, at any time, allow, block, or delete the cookies installed on their device by modifying the settings of the browser installed on their computer:

  • ChromeSettings -> Show advanced options -> Privacy -> Content settings.
    For more information, you can refer to Google support or the Help of the browser.
  • EdgeIt seems that you have not provided any text to translate. Please provide the text you would like to have translated, and I will assist you accordingly. Tools -> Internet Options -> Privacy -> Settings.
    For more information, you can refer to Microsoft support or the Help of the browser.
  • FirefoxIt seems that you have not provided any text to translate. Please provide the text you would like to have translated, and I will assist you accordingly. Tools ->Options -> Privacy -> History -> Custom Settings.
    For more information, you can refer to Mozilla support or the Help of the browser.
  • JourneyIt seems that you have not provided any text to translate. Please provide the text you would like to have translated, and I will assist you accordingly. Preferences -> Security.
    For more information, you can refer to Apple support or the Help of the browser

Disabling cookies does not prevent browsing the website, although the use of some of its services may be limited and, therefore, your browsing experience may be less satisfactory.

WITHDRAW CONSENT

The user may withdraw their consent related to the Cookie Policy at any time and may delete the cookies stored on their device through the settings and configurations of their Internet browser, as indicated above, as well as by accessing our configuration panel.

This Cookie Policy may be modified as required by current legislation at any given time or when there is any variation in the type of cookies used on the website. Therefore, we recommend reviewing this policy each time you access our website in order to be adequately informed about how and for what purposes we use cookies.